Terms and Conditions of Sale

 Terms and Conditions of Sale

1. Purpose

These Terms and Conditions of Sale govern all purchases made through the website emirates-scent.com.
By placing an order, the customer acknowledges having read and accepted these terms without reservation.

2. Products

Products offered for sale are described and presented with the greatest accuracy possible.
Photographs are for illustrative purposes only and do not constitute a contractual commitment.
Emirates Scent specializes in high-quality inspired fragrances, niche perfumes, and selected beauty products.

3. Prices

All prices shown on the website are in euros (€), including all applicable taxes, but excluding delivery charges.
Shipping fees are clearly indicated before the final validation of the order.

4. Orders

Any order placed on emirates-scent.com constitutes a firm and final acceptance of these Terms and Conditions.
Customers must provide accurate and complete information when placing an order.

5. Payment

Payment is required in full at the time of order.
Accepted payment methods include credit/debit cards (Visa, Mastercard, American Express) and other secure options offered at checkout (e.g., Stripe, PayPal, etc.).

6. Delivery

Orders are shipped from France.
Deliveries are handled by Colissimo or an equivalent carrier.
Average delivery time: 2 to 5 business days within France, and may vary for other destinations.
Customers receive a tracking number by email once the parcel has been dispatched.

7. Right of Withdrawal

In accordance with EU consumer law, customers have 14 days from receipt of their order to exercise their right of withdrawal.
For hygiene reasons, opened or used products cannot be returned or refunded.

To exercise this right, please contact our support team at:
📩 contact@emirates-scent.com

8. Returns & Refunds

Returned items must be in original condition, unopened, unused, and sent back within 14 days of receipt.
Return shipping costs are the responsibility of the customer unless the error is ours.
Refunds are processed within 7 days after the returned goods are received and inspected.

9. Liability

Emirates Scent cannot be held responsible for any damage resulting from improper use of the purchased products.
We shall not be liable for any delivery delay caused by external circumstances such as strikes, customs delays, or force majeure events.

10. Personal Data

Information collected on emirates-scent.com is used solely for order processing and customer management.
In compliance with the GDPR, customers have the right to access, modify, or delete their personal data at any time by contacting contact@emirates-scent.com.

11. Intellectual Property

All elements on the website (text, images, logos, design) are the exclusive property of Emirates Scent.
Any unauthorized reproduction or use, in whole or in part, is strictly prohibited.

12. Governing Law

These Terms and Conditions are governed by French law.
In case of dispute, the parties agree to seek an amicable solution before taking legal action.