Politique d’expédition

Shipping Policy

Last updated: July 15, 2025

Shipping Destinations

We ship worldwide, including the UK, EU, and international destinations. Shipping fees and delivery times may vary depending on the destination and selected delivery method.

Order Processing Time

Orders are typically processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your confirmation email and successful payment.

Once your order is shipped, you will receive a confirmation email with your tracking number.

Shipping Times & Carriers

  • United Kingdom: 2–5 business days

  • Europe: 5–10 business days

  • International: 7–21 business days (depending on the country)

We partner with trusted carriers such as Royal Mail, DHL, UPS, and Colissimo for both domestic and international deliveries.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery address, weight, and size of the package. You will be able to view the final shipping cost before completing your order.

We occasionally offer free shipping promotions, which will be clearly advertised on the website when available.

Customs, Duties & Taxes

For orders shipped outside the UK:

  • You may be subject to customs duties, import taxes, or fees imposed by your country’s customs authorities.

  • These charges are the responsibility of the customer and are not included in our product or shipping prices.

  • We recommend checking with your local customs office for more information.

Incorrect Address or Delivery Issues

Please double-check your shipping address before placing your order.

  • We are not responsible for orders delivered to incorrectly entered addresses.

  • If a package is returned to us due to an address error, reshipping costs will be charged to the customer.

If your order shows as delivered but you haven’t received it, please contact the carrier directly. If the issue persists, reach out to us at:
📧 contact@emirates-scent.com

Damaged or Lost Parcels

If your parcel is lost or damaged in transit, please contact us within 48 hours of delivery with supporting documentation (e.g. photos, tracking reference). We will investigate and, where applicable, offer a replacement or refund.

Delivery Delays

We do our best to ship your orders on time, but we are not responsible for delays caused by customs, postal services, or force majeure (weather, strikes, etc.).

Questions?

If you have any questions about shipping, tracking, or delivery, feel free to contact our team:
📧 contact@emirates-scent.com